Privacy Policy

Effective Date: 

07-sept.-2024

At KNM Transport, we are committed to safeguarding the privacy of our clients and website visitors. This Privacy Policy outlines how we collect, use, store, and protect your personal information in accordance with the General Data Protection Regulation (GDPR) and applicable UK privacy laws. Please review this policy carefully.

1. Information We Collect

We may collect and process the following types of personal data:

a. Personal Information

• Name
• Email address
• Phone number
• Postal address
• Payment information (where necessary for completing bookings)

b. Booking Details

• Travel itinerary (pickup and drop-off locations, times, and dates)
• Vehicle preferences
• Special requirements or requests

c. Website Usage Information

We may collect technical data about your usage of our website, including:

• IP address
• Browser type and version
• Time zone setting and location
• Browser plug-in types and versions
• Operating system and platform

This information is collected through cookies and similar tracking technologies. See our Cookie Policy for more details.

2. How We Use Your Information

We use the personal information collected for the following purposes:

• To process bookings: Ensuring that all travel and transportation arrangements are carried out smoothly.
• Customer communication: Responding to inquiries, providing updates about your booking, and managing customer service queries.
• Payment processing: To collect and process payments for our services.
• Legal compliance: To comply with applicable laws, regulations, or legal requests.
• Marketing purposes: With your consent, we may send you promotional offers, newsletters, or updates about our services. You may opt-out of these communications at any time.

3. Sharing Your Information

We do not sell or rent your personal data to third parties. However, we may share your data with trusted third parties in the following instances:

• Service Providers: We may share your information with third-party service providers who assist in delivering our services, such as payment processors, IT support, or drivers.
• Legal Requirements: We may disclose your personal information if required to do so by law, or in response to valid requests from governmental authorities.
• Business Transfers: In the event that KNM Transport is involved in a merger, acquisition, or asset sale, your personal data may be transferred to the new owner or controlling entity.

4. Data Retention

We retain your personal data only for as long as is necessary to fulfill the purposes outlined in this Privacy Policy. After this time, we will securely delete or anonymize your information unless a longer retention period is required by law or for legitimate business purposes.

5. Your Data Protection Rights

Under the GDPR, you have the following rights regarding your personal data:

• Right to Access: You can request access to the personal data we hold about you and receive a copy of it.
• Right to Rectification: You have the right to correct any inaccurate or incomplete personal data.
• Right to Erasure: You can request that we delete your personal data, subject to certain legal exceptions.
• Right to Restrict Processing: You can request that we suspend the processing of your personal data under certain conditions.
• Right to Data Portability: You can request to receive your personal data in a structured, commonly used format, or ask that it be transferred to another data controller.
• Right to Object: You can object to our processing of your personal data for direct marketing purposes or where we rely on legitimate interest as the legal basis for processing.
• Right to Withdraw Consent: If you have provided consent to our processing of your personal data, you can withdraw it at any time.

To exercise any of these rights, please contact us at bookings@knmtransport.co.uk. We will respond to all requests within one month.

6. Data Security

We take the protection of your personal data seriously and implement appropriate technical and organizational measures to safeguard it against unauthorized access, alteration, disclosure, or destruction. These measures include encryption, secure servers, and access controls.

However, please note that no method of transmission over the internet or method of electronic storage is completely secure. While we strive to use commercially acceptable means to protect your data, we cannot guarantee its absolute security.

7. International Data Transfers

As a UK-based company, your personal data may be transferred and processed outside the European Economic Area (EEA). When such transfers occur, we ensure that appropriate safeguards are in place to protect your data, in compliance with the GDPR.

8. Cookies

Our website uses cookies to enhance your browsing experience and provide personalized services. For detailed information on how we use cookies and how you can control them, please refer to our Cookie Policy.

9. Third-Party Links

Our website may contain links to third-party websites. Please note that we are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

10. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page, and where appropriate, notified to you via email or other means. Your continued use of our services after any changes have been made constitutes your acceptance of the updated Privacy Policy.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data protection practices, please contact us at:

KNM Transport
Apartment 2, 1 Town Meadow, TW8 0BQ
Phone: +44 7732 188771
Email: bookings@knmtransport.co.uk